Privacy Policy
Last Updated: January 2025
Tezopaquba Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, company name, and postal address when you submit enquiry or order forms
- Technical Data: IP address, browser type, device information, and pages visited through cookies and analytics
- Communication Records: Correspondence via email, phone, or our contact forms
- Business Information: Project specifications, technical requirements, and order details
How We Use Your Information
We use collected information for the following purposes:
- Processing quote requests and manufacturing orders
- Providing customer support and technical assistance
- Improving our website functionality and user experience
- Sending relevant product information and updates (with your consent)
- Complying with legal obligations and protecting our rights
- Analysing website traffic and user behaviour to enhance our services
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contractual Necessity: To fulfil orders and provide requested services
- Legitimate Interests: To improve our business operations and customer service
- Consent: For marketing communications (which you can withdraw at any time)
- Legal Obligation: To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Trusted service providers who assist in business operations (shipping, payment processing)
- Professional advisers including lawyers and accountants
- Law enforcement or regulatory authorities when legally required
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data and request a copy
- Correct inaccurate or incomplete information
- Request erasure of your data in certain circumstances
- Object to processing or request restriction of processing
- Data portability where applicable
- Withdraw consent for marketing communications
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our business relationship plus seven years for accounting and legal purposes.
Contact Us
For privacy-related questions or to exercise your rights, please contact us at:
Email: contact@tezopaquba.com
Phone: +44 7402 219 5620
Address: Unit 14 Brunswick Business Park, Sefton Street, Liverpool, L8 5RQ, United Kingdom